OpenLoop is the white label telehealth platform trusted by 400+ virtual care brands. Clinicians, pharmacy, diagnostics, AI — all under your brand. Backed by Techstars.
About the role
As a Staff Product Manager at OpenLoop Health, you will operate as a senior individual contributor with broad strategic influence across the Product & Services organization. This role sits at the center of our Patient CRM and Patient 360 teams, the context engine for OpenLoop's existing patient base. As Launchpad accelerates new customer onboarding, Patient CRM is the product surface that ensures those patients stay engaged, supported, and progressing through their care journey.
What they're looking for
- 7+ years of product management experience, with demonstrated ownership of patient-facing, consumer-facing, or CRM-adjacent products
- Proven experience building on data-rich product surfaces — CRM, engagement platforms, support workflows, or similar
- Demonstrated experience integrating or building AI/ML-powered features grounded in structured product context or user history
- Strong experience building, communicating, and managing product roadmaps across cross-functional teams
- Demonstrated ability to navigate ambiguity and make sound prioritization decisions in a fast-moving environment
- Experience in healthcare, health tech, digital pharmacy, or other regulated industries
More about this role
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
As a Staff Product Manager at OpenLoop Health, you will operate as a senior individual contributor with broad strategic influence across the Product & Services organization. This role sits at the center of our Patient CRM and Patient 360 teams, the context engine for OpenLoop's existing patient base.
As Launchpad accelerates new customer onboarding, Patient CRM is the product surface that ensures those patients stay engaged, supported, and progressing through their care journey.
This is a data-rich, AI-forward product role. You'll define how patient history, support workflows, and care-journey signals are structured and surfaced to power AI-first capabilities: follow-up prioritization, winback flows, proactive support, and care-journey recommendations.
This role is ideal for a product leader who cares deeply about patient outcomes,...
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