OpenSesame is an e-learning company that provides online training courses for businesses and employees. Backed by Partech Partners.
About the role
As a Renewals Specialist, you’ll be the engine powering our customer retention and expansion efforts . Partnering closely with our Customer Success Managers, you’ll drive the entire renewal cycle—from developing pricing strategy and leading negotiations to crafting proposals, generating quotes, sending Sales Orders, closing opportunities, and completing RFPs.
What they're looking for
- Gain a deep understanding of how OpenSesame Customer Success Managers operate and how renewals support the overall customer journey
- Build strong working relationships with internal and cross-functional teams, including Sales, Finance, and Legal
- Become proficient in CPQ/SFDC and the systems that support the renewals process
- Generate quotes and Sales Orders and begin closing opportunities with guidance
- Confidently articulate the value of OpenSesame products and services during internal and customer conversations
- Actively engage with customers and internal stakeholders to manage assigned renewals
More about this role
OpenSesame is the trusted partner for Workforce Reinvention in the age of AI. OpenSesame delivers integrated software, curated and customizable content, and expert services – embedded into existing learning, HR, and work systems – to help organizations expand their human+AI potential and thrive through change.
Learn more: www.opensesame.com/about
Our Customer Success Managers are dedicated partners to our customers, working closely with them to understand their training goals and ensure OpenSesame delivers meaningful results. They provide ongoing guidance, recommend the right solutions, and help customers maximize the value of their learning programs.
Through thoughtful engagement and strong relationship-building, the CSM team drives utilization, supports strategic initiatives, and helps customers maintain momentum with OpenSesame. Their impact is reflected in renewals, account growth, reduced churn, and consistently high customer satisfaction.
As a Renewals Specialist, you’ll be the engine powering our customer retention and expansion efforts . Partnering closely with our Customer Success Managers, you’ll drive the entire renewal cycle—from developing pricing strategy and leading...
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