OpenSesame is an e-learning company that provides online training courses for businesses and employees. Backed by Partech Partners.
About the role
We’re looking for proven examples from your career that show you can do this job, that you’ve built systems, driven alignment, and created impact at scale. When you look back a year from now, you’ll know you’ve made OpenSesame better, faster, and stronger because of your leadership.
What they're looking for
- Complete OpenSesame CSM onboarding, gaining a deep understanding of our value proposition and how OpenSesame CSMs support the customer journey
- Confidently deliver presentations for each customer journey touchpoint
- Conduct a virtual demo of the OpenSesame platform
- Begin onboarding three new enterprise customers
- Develop a comprehensive understanding of the OpenSesame catalog and its alignment with customer needs
- Independently manage enterprise accounts at 50% of your portfolio capacity
More about this role
OpenSesame is the trusted partner for Workforce Reinvention in the age of AI. OpenSesame delivers integrated software, curated and customizable content, and expert services – embedded into existing learning, HR, and work systems – to help organizations expand their human+AI potential and thrive through change.
Learn more: www.opensesame.com/about
Our Customer Success Managers (CSM's) are trusted advisors to our customers in the elearning space. Our goal is to work with customers to determine how OpenSesame can help them achieve their training goals.
Our CSM provides outstanding service to grow existing accounts by partnering on strategic training initiatives, defining high-level marketing & communication strategies within customer organizations, and driving increased utilization and engagement to our customers over long-term relationships. Your performance will be measured through renewals, account growth, churn rate, and customer satisfaction metrics of enterprise level customers.
- Complete OpenSesame CSM onboarding, gaining a deep understanding of our value proposition and how OpenSesame CSMs support the customer journey.
- Confidently deliver presentations for each customer...
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