Get private, evidence-based opioid use disorder treatment at home. Video visits, local pharmacy pickup for Suboxone if eligible, and support 7 days a week. Backed by General Catalyst, Y Combinator and Menlo.
About the role
(Please note that this position will require a consistent schedule of Sunday - Thursday. The hours are: Sunday: 8:30–4:30pm ET; Monday through Thursday: 10:30–6:30pm ET.) As one of the first members of the Ophelia team that a patient will interact with, our Care Coordinators are integral to creating a superior patient experience that supports Ophelia's ability to grow and achieve our mission.
What they're looking for
- Practice active listening, empathy, and solution-focused approaches to collaboratively engage with patients needing support
- Experience delivering outstanding patient experience or customer support, ideally at a consumer-focused healthcare company in a telehealth capacity
- Working experience and knowledge of patient advocacy with pharmacies, obtaining prior authorizations, and maintaining patient records
- Strong organizational skills and a keen eye for detail maintaining patient records and accuracy in responses
- A bias for action and getting things done: proactively taking on work without prompting, swiftly implementing solutions, and achieving results efficiently and effectively
- An aptitude for resilience and adaptability to change that is frequent in a start-up environment
More about this role
Are you looking for a role in a company that's solving one of the greatest challenges of our lifetime? Ophelia helps people end their opioid use and restore their quality of life with respect for their time and dignity. Our mission is to make evidence-based treatments for opioid use disorder (OUD) accessible to everyone... and we're looking to bring more people onto our team to help us achieve it.
Ophelia is a venture-backed, healthcare startup that helps individuals with OUD by providing FDA-approved medication and clinical care through a telehealth platform. Our approach is discreet, convenient, and affordable. We've been successfully operating in 16 states for almost six years and we're excited to continue our growth. We are a team of physicians, scientists, entrepreneurs, researchers and White House advisors, backed by leading technology and healthcare investors working to re-imagine and re-build OUD treatment in America.
(Please note that this position will require a consistent schedule of Sunday - Thursday. The hours are: Sunday: 8:30–4:30pm ET; Monday through Thursday: 10:30–6:30pm ET.)
As one of the first members of the Ophelia team that a patient will interact with, our...
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