Interactive skill training technology for your deskless workforce. Mobile-first. Multilingual. Made for everyone. Backed by NextView Ventures.
About the role
We are seeking a strategic Enterprise Account Director to own the post-sale relationship and outcomes for our largest accounts, from pilots through onboarding, adoption, renewal, and expansion.
What they're looking for
- Strategic and customer-first — you build trust quickly, understand complex customer goals, and know how to turn ambiguity into clear guidance
- Executive-ready — you are comfortable leading conversations with senior stakeholders and communicating value in a way that is concise, credible, and outcome-oriented
- Operationally rigorous — you can manage complex implementations, competing priorities, timelines, data, and details without losing sight of the bigger picture
- Proactive and outcomes-driven — you anticipate risk, identify opportunities early, and take ownership through resolution
- Collaborative — you work effectively across CS, Sales, Product, Support, Engineering, and Marketing to solve problems and improve the customer experience
- AI-native — you're comfortable working in a fast-moving environment and use AI tools as a natural part of how you work
More about this role
We are seeking a strategic Enterprise Account Director to own the post-sale relationship and outcomes for our largest accounts, from pilots through onboarding, adoption, renewal, and expansion.
You will serve as the primary strategic partner for a portfolio of high-value enterprise customers, ensuring Opus delivers measurable outcomes at every stage. You'll own high-stakes pilots that convert into multi-location rollouts, partner with Product Specialists, sales and our product team to drive fast time-to-value, and build the executive relationships that drive confident renewals and expansion.
This role is designed for someone who combines enterprise-grade relationship skills with the operational rigor to manage complex, multi-threaded accounts and the commercial instincts to grow accounts over time.
Own the overall post-sale relationship and outcomes for assigned Enterprise accounts and pilots.
Ensure successful onboarding and implementation in partnership with CS and Product Specialists.
Serve as the executive sponsor on the Opus side: build and maintain senior stakeholder alignment, run recurring executive touch points, and drive consensus through change.
Build strong...
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