Orca Bio is helping to deliver the promise of cell therapy to patients without compromise. Backed by Lightspeed and Felicis.
About the role
Summary of Role : The Director, Case Management will lead the day-to-day operations of Orca Bio’s national case management function supporting TREGZI, our commercially available high-precision stem cell therapy. This individual will oversee a team of existing, high performing Cell Therapy Case Managers and be responsible for ensuring efficient, accurate, and empathetic case coordination across treatment centers.
What they're looking for
- 6+ years in a team lead capacity, with responsibility for scheduling, coaching, mentoring, and daily operations
- Industry experienced required
- Strong understanding of treatment center workflows, transplant coordination, apheresis, and chain-of-identity logistics
- Excellent interpersonal skills with a service-first mindset and calm, solution-oriented approach to escalation management
- Strong organizational and problem-solving skills with the ability to work under pressure in a launch-phase environment
- Experience with call center structure, shift design, or customer service models is a plus
More about this role
More than one million people in the United States today are fighting blood cancer. While a traditional allogeneic stem cell transplant has been the best hope for many, the transplant itself can prove fatal or lead to serious conditions, such as graft vs. host disease. Orca Bio is a commercial-stage biotechnology company redefining the transplant process by developing next-generation cell therapies with the goal of providing significantly better survival rates with dramatically fewer risks. With our purified, high-precision cell therapies we hope to not only replace patients' blood and immune systems with healthy ones, but also restore their lives.
Summary of Role : The Director, Case Management will lead the day-to-day operations of Orca Bio’s national case management function supporting TREGZI, our commercially available high-precision stem cell therapy. This individual will oversee a team of existing, high performing Cell Therapy Case Managers and be responsible for ensuring efficient, accurate, and empathetic case coordination across treatment centers.
You will play a key role in refining Orca Bio’s post-launch customer service model and scaling the case management...
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