Migrate to Ordergroove's enterprise autonomous eCommerce subscription platform. AI-powered optimization and tools to drive recurring revenue and reduce churn. Backed by Lerer Hippeau.
About the role
Working on the Customer Success Team requires a passion for building solid client relationships and becoming our customers’ most valuable partner. We are a close-knit team that takes pride in our work and loves working together. We are customer-obsessed and are willing to go the extra mile for our merchants. The Customer Success Manager owns the post-sales experience and works directly with our customers to understand their business and partner with them to ensure their success. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3-6+ years of customer management/vendor management experience ideally with some experience working in SaaS retail-tech or mar-tech
- Experience project managing complex initiatives and campaigns from inception to launch to evaluation and optimization
- Experience in web-based business or retail industry experience that includes e-commerce on major platforms such as Shopify, Salesforce, BigCommerce and Magento
- Prior experience working for or with agencies in the digital space
- Desire to go beyond the basics and bring new ideas and thinking to Ordergroove and our clients
- Optimistic, able to face challenging problems with enthusiasm, with a willingness to roll up your sleeves to get the job done
More about this role
Ordergroove is a dynamic, fast-paced environment where you will be involved in building something of real value from the ground up. We're looking for bright, talented people who are excited about innovation, growth, and the exciting world of Relationship Commerce. If you’re motivated by a desire to solve problems and deliver groundbreaking insights and solutions you’ll fit in perfectly!
Working on the Customer Success Team requires a passion for building solid client relationships and becoming our customers’ most valuable partner. We are a close-knit team that takes pride in our work and loves working together. We are customer-obsessed and are willing to go the extra mile for our merchants. The Customer Success Manager owns the post-sales experience and works directly with our customers to understand their business and partner with them to ensure their success. As a Customer Success Manager, you will use your consultative and relationship-building skills to deliver strategic recommendations, best practices, and expertise to our clients. Are you ready to join us?
- Develop a deep understanding of your customers’ businesses, including their objectives and success criteria for a...
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