Osano is an easy-to-use data privacy platform that helps businesses to become compliant with laws such as GDPR and CCPA. Backed by Capital Factory.
About the role
As a Customer Experience Operations Specialist, you'll help improve and scale Osano's self-service customer experience by understanding how customers engage with our product, identifying patterns and areas of friction, and helping turn those insights into solutions that improve adoption and customer success.
What they're looking for
- Early in your career and excited to build experience at the intersection of Customer Experience, technology, data, and operations
- Naturally curious and analytical — when you see a customer problem or unexpected behavior, your instinct is to dig deeper, look for patterns, and understand the “why” behind it
- Comfortable working with data and metrics to identify trends, form hypotheses, and help determine what actions could improve the customer experience
- Technically curious and comfortable learning new software, including customer analytics, product adoption, and reporting tools
- Confident troubleshooting basic technical issues and willing to investigate a problem before escalating it
- Interested in finding scalable solutions rather than solving the same customer problem one at a time
More about this role
Osano is an innovative B-Corporation built around a simple belief: privacy is a fundamental right. Since day one, we’ve been focused on giving modern enterprises the ability to innovate quickly, stay competitive, and earn customer trust by respecting data privacy and complying with consent guidelines. Our products help organizations operate confidently in a rapidly evolving regulatory and technological landscape.
As a Customer Experience Operations Specialist, you'll help improve and scale Osano's self-service customer experience by understanding how customers engage with our product, identifying patterns and areas of friction, and helping turn those insights into solutions that improve adoption and customer success.
This role is ideal for someone who is naturally curious, analytical, and comfortable with technology. You’ll look at customer behavior and data, ask questions about what’s working and what isn’t, and help form hypotheses about how we can improve the customer journey at scale. You’ll also support customers through basic troubleshooting and use customer experience and analytics tools to better understand how customers interact with Osano.
- Support self-service...
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