Oscar is an AI operations analyst that watches every location 24/7, catching revenue leaks, labor inefficiencies, and compliance risks, then delivering the alerts, reports, and action plans your team needs to fix them fast. Backed by Techstars.
About the role
The Associate Manager, Member & Provider Escalations leads and develops a team dedicated to operational excellence. This role will resolve complex escalations, eliminate process roadblocks and partner cross-functionally across upstream and downstream teams to solve root business challenges. You will report into the Associate Director, Member & Provider Escalations | Director, Member & Provider Lifecycle.
What they're looking for
- 3+ years of experience leading and developing a team within a production environment or contact center
- 2+ years experience working with teams in multiple locations and within multiple disciplines
- 2+ years experience working in a collaborative environment with a diverse set of people
- 2+ years experience implementing operational excellence
- 2+ year experience using data to drive decision-making and continuous improvement
- 2+ years advanced Google Suite or Microsoft Office capabilities
More about this role
Hi, we're Oscar. We're hiring an Associate Manager, CG&A to join our CG&A/MPCT team.
Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.
The Associate Manager, Member & Provider Escalations leads and develops a team dedicated to operational excellence. This role will resolve complex escalations, eliminate process roadblocks and partner cross-functionally across upstream and downstream teams to solve root business challenges.
You will report into the Associate Director, Member & Provider Escalations | Director, Member & Provider Lifecycle.
Work Location: This is a remote position, open to candidates who reside in Atlanta, GA. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. #LI-Remote
Pay Transparency: The base pay for this role is: $64,832 - $89,144 per year. You are also eligible for employee benefits, participation in...
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