Otter matches parents who need care with trusted sitters in their community, on-demand. Backed by Sequoia and a16z.
About the role
As a Enterprise Customer Success Manager , you’ll lead a portfolio of global enterprise accounts, driving real business outcomes through strategic partnership, data-driven insights, and deep product knowledge. You'll act as a trusted advisor, helping our most important customers thrive in the ever-evolving world of online ordering and restaurant tech.
What they're looking for
- 5+ years of experience in Customer Success, Enterprise Account Management, or Strategic Consulting
- Proven success managing complex, high-value customer relationships at the enterprise level
- Strong understanding of restaurant operations, hospitality tech, or food delivery ecosystems
- Exceptional communication, stakeholder management, and relationship-building skills
- Data-driven mindset with the ability to translate metrics into business impact
- Experience navigating product conversations and influencing cross-functional teams
More about this role
In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.
As a Enterprise Customer Success Manager , you’ll lead a portfolio of global enterprise accounts, driving real business outcomes through strategic partnership, data-driven insights, and deep product knowledge. You'll act as a trusted advisor, helping our most important customers thrive in the ever-evolving world of online ordering and restaurant tech.
- Drive Revenue & Retention: Own the full customer lifecycle across a portfolio of large enterprise accounts — focused on retention, expansion, and profitability.
- Strategic Partnership: Act as a long-term, trusted advisor to our top customers, identifying new opportunities to...
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