Otter matches parents who need care with trusted sitters in their community, on-demand. Backed by Sequoia and a16z.
About the role
We are looking for a Solutions Engineer who combines strong technical problem-solving skills with customer/partner-facing relationship management and operational leadership.
What they're looking for
- 2 to 5 years of customer-facing technical support, technical operations, or technical account management experience
- Experience managing technical projects or coordinating implementations
- Experience working with POS systems, restaurant technology, or delivery platforms is highly preferred
- Experience working in production systems in cloud environments such as GCP or AWS
- Strong technical troubleshooting and root cause analysis skills
- Working knowledge of SQL
More about this role
In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.
We are looking for a Solutions Engineer who combines strong technical problem-solving skills with customer/partner-facing relationship management and operational leadership.
In this role, you will manage complex technical relationships with POS providers and restaurant partners, support strategic integrations, and handle escalated operational requests for high-visibility customers.You will proactively identify technical risks, drive issues through resolution, and ensure partners have a reliable and successful experience.
You will act as the bridge between Product, Engineering, Operations, Customer Success, Sales, and external...
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