Otter matches parents who need care with trusted sitters in their community, on-demand. Backed by Sequoia and a16z.
About the role
We’re looking for an Operations Analytics Engineer to join our data & operations team. In this hybrid role, you’ll monitor the health of our top revenue products through data: identifying anomalies in performance, surfacing issues across data pipelines or operations, and helping ensure that what we deliver to customers is both accurate and actionable.
What they're looking for
- Strong analytical skills and experience working with business KPIs and operational metrics
- Proficiency in SQL and experience with dashboarding/BI tools (e.g., Looker, Tableau, Mode)
- A cross-functional mindset: you’re comfortable working with data engineers, product managers, and ops specialists alike
- Strong sense of ownership and bias for action: you don’t just surface issues, you help solve them
- Bonus: experience with data quality monitoring tools or operational alerting systems
More about this role
In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.
We’re looking for an Operations Analytics Engineer to join our data & operations team. In this hybrid role, you’ll monitor the health of our top revenue products through data: identifying anomalies in performance, surfacing issues across data pipelines or operations, and helping ensure that what we deliver to customers is both accurate and actionable.
This is not just a technical data quality role. You’ll work across systems and teams to proactively detect drops, gaps, or unexpected patterns in revenue and product performance and help determine whether they stem from technical failures, operational gaps, or real-world customer...
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