Otter matches parents who need care with trusted sitters in their community, on-demand. Backed by Sequoia and a16z.
About the role
As Product Designer for Platform, you’ll define the experience architecture and critical cross-product systems that shape how Otter works as a unified platform. Your work will influence the foundations every product team builds on and some of the most important journeys across the customer lifecycle. You will:
What they're looking for
- 10+ years of product design experience, or equivalent seniority, with a track record of leading complex, high-impact product work
- Strong systems thinking and information architecture skills, with experience designing workflow-heavy products or tools with meaningful complexity
- Proven ability to define scalable experience models, frameworks, and patterns that work across multiple products, teams, or customer journeys
- Excellent product judgment, including the ability to simplify complexity while balancing usability, flexibility, and technical constraints
- Strong cross-functional leadership and influence, with the ability to drive alignment across Product, Engineering, Design, and other stakeholders
- Comfort working with complex system models, including permissions, configuration, object relationships, states, dependencies, and edge cases
More about this role
In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.
As Product Designer for Platform, you’ll define the experience architecture and critical cross-product systems that shape how Otter works as a unified platform. Your work will influence the foundations every product team builds on and some of the most important journeys across the customer lifecycle. You will:
- Define platform-level experience architecture across navigation, hierarchy, permissions, configuration, entitlements, and shared interaction patterns.
- Lead critical cross-product workflows such as onboarding, activation, setup, upsell, and expansion.
- Simplify complex, workflow-heavy tools by creating clear mental...
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