Outreach is the Agentic AI platform for revenue teams — forecast, coach, close deals, and expand accounts. See it in action. Request a demo. Backed by Techstars and Sapphire.
About the role
As a Senior Professional Services Consultant, you are a trusted advisor to customers who have just purchased Outreach, and you ensure their onboarding and services experience is exceptional. You provide strategic insight throughout the implementation and partner with customers on overall platform best practices, GTM strategy, technical configuration, change management methods, and how best to engage their teams to drive adoption.
What they're looking for
- AI-Forward - You proactively adopt new AI tools and techniques to sharpen your work, and you bring that expertise into customer conversations rather than waiting to be told what the tools can do
- Bonus: AI Agent Experience - Hands-on experience configuring, tuning, or piloting AI agents — including prompt engineering and agent workflow design — is a strong plus
- Project Manager - You drive initiatives with clear expectations, manage risk, and identify and adhere to project timelines
- Stakeholder Influence - You communicate credibly at every level of a customer organization, from analysts to management to executive leadership
- Strategic Problem Solver - You have the ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
More about this role
About Outreach
Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
Our Professional Services team is the main point of contact with Outreach customers after a sale is complete. We are leading experts on AI agent de livery, Sales Engagement, Conversational Intelligence, and Forecasting who bring innovation to implementation each and every day. As a vital part of our customer success ecosystem, we make sure a customer's initial onboarding and implementation are exceptional. We educate our customers on the benefits and features of our core product,...
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