OutSystems combines a low-code foundation with AI-driven software development to deliver enterprise apps and custom agents with full SDLC governance.
About the role
There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems! Due to our exceptional growth, we’re looking for key players in our growing global Customer Success team. If you have an affinity for technology, a passion for making your customers successful, and natural talent for building great relationships, then this could be the role for you.
What they're looking for
- 5+ years’ experience in a customer facing role
- Experience in a Technical Account Management, Customer Success Management, Solution Engineering/Architecture, or Professional Services role
- Experience with large enterprise customers in a SaaS revenue model
- Track record of consistently delivering projects, driving successful technical programs, and managing technical accounts
- Experience working with a technical customer base and corporate IT projects and processes
- Proven ability to lead people internally and externally to drive outcomes
More about this role
There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!
Job Description
Due to our exceptional growth, we’re looking for key players in our growing global Customer Success team. If you have an affinity for technology, a passion for making your customers successful, and natural talent for building great relationships, then this could be the role for you.
Manages a list of our strategic customers and important initiatives.
Provides customers with business, technical, and product knowledge.
Develops/executes effective success plans to drive customer outcomes.
Educates customers on how existing and new product features/functionality will contribute to the growth of their business.
Works closely with CS leadership to define and execute best practices for account management.
Assists others at OutSystems as they support the customers in their digitalization journey.
Works closely with Account Executives and Customer Success Engineers to identify and nurture customer renewal and growth opportunities to closure.
Acts as the Voice of the Customer. Identifies and quantifies the key factors for customer success and then...
Browse similar: Startup jobs · Remote jobs