Backed by General Catalyst and Insight.
About the role
As a Director of Customer Success, DSO at Overjet, you will play a crucial role in building out our customer success function and driving retention, adoption, and expansion across our SMB customer base. You will be responsible for hiring, leading, and managing a team of SMB Customer Success Managers, developing customer success strategies, and executing them to achieve company retention and growth targets.
What they're looking for
- Proven track record of at least 5 years in customer success or account management, with a minimum of 2 years in a managerial role
- At least 2 years of experience working with dental practices or DSOs, with strong knowledge of dental industry dynamics
- Excellent leadership and team management skills, with the ability to inspire and motivate a customer success team to achieve and exceed retention and expansion targets
- Demonstrated experience developing and implementing successful customer success strategies, including onboarding programs, health scoring, and lifecycle engagement models
- Exceptional communication and interpersonal skills to establish and maintain relationships with customers, key stakeholders, and internal teams
- Analytical mindset with the ability to leverage data, and customer health metrics to drive retention performance and identify expansion opportunities
More about this role
Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we’re looking for talented people to fulfill our mission: improve oral health for all.
Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you.
Simply put, there’s no better place to accelerate your career. Come join us!
As a Director of Customer Success, DSO at Overjet, you will play a crucial role in building out our customer success function and driving retention, adoption, and expansion across our SMB customer base. You will be responsible for hiring, leading, and managing a team of SMB Customer Success Managers, developing customer success strategies, and executing them to achieve company retention and growth targets. Your expertise in customer success, dentistry, and AI technology will be essential in ensuring our dental practice customers realize maximum value from our platform.
Retention & Expansion Targets: Hit, beat, and raise monthly and quarterly targets for...
Browse similar: AI jobs · AI startup jobs · Startup jobs · Remote jobs