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Member of Technical Staff, Infrastructure

Pace · New York City · On-site

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About Pace

Pace turns operating procedures for carriers, brokers, and MGAs into agentic systems that execute complex workflows across documents, systems, and customer channels. Backed by Sequoia.

About the role

We're looking for an Infrastructure Engineer to own the platform our AI agents run on. Pace deploys in many different ways: multi-tenant cloud deployments, single-tenant cloud deployments, and installs inside our enterprise customers' own clouds. The same system that serves a fast-moving startup also has to pass the scrutiny of some of the largest insurers in the world, concerns which include data residency, isolation, and auditability.

More about this role

Pace is an AI-native business process outsourcer for insurers. We combine the speed of AI agents with expert review by our insurance operations team to automate insurance tasks. Almost $400bn per year is spent on outsourcing in financial services every year. We're here to change that working side-by-side with some of the largest companies in the world.

We're looking for an Infrastructure Engineer to own the platform our AI agents run on. Pace deploys in many different ways: multi-tenant cloud deployments, single-tenant cloud deployments, and installs inside our enterprise customers' own clouds. The same system that serves a fast-moving startup also has to pass the scrutiny of some of the largest insurers in the world, concerns which include data residency, isolation, and auditability.

Own the platform our AI agents run on, from our own cloud (Kubernetes on AWS) to installs inside our customers' clouds. Examples include:

Scaling the secure, sandboxed browser infrastructure our agents do their work in

Planning and executing a zero-downtime cutover of production infrastructure

Building the observability and alerting that keep long-lived agent workloads reliable

Bringing up a new...

Read the full posting on Pace's site ↗

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