Pace turns operating procedures for carriers, brokers, and MGAs into agentic systems that execute complex workflows across documents, systems, and customer channels. Backed by Sequoia.
About the role
Own Strategic Client Outcomes for Agentic Operations Serve as the primary executive partner to PACE’s largest P&C clients, accountable for translating client operational goals (cost, speed, quality, growth) into scaled, production-grade agentic operating models. Ensure outcomes are measured in business KPIs.
More about this role
Pace is the AI operations partner for the world's leading insurers. We deploy AI agents, backed by our expert insurance operations review, to take on complex insurance workflows end to end. Financial services spend nearly $400B a year on outsourced operations. We’re building the layer that replaces it, working alongside the largest insurers in the world.
We’re looking for a Strategic Accounts Manager to embed deep P&C industry expertise directly within PACE’s largest client engagements. This role partners closely with client operations leaders, PACE’s Forward Deployed Engineers, and Human Quality Teams to translate operational objectives into scaled, production-grade agentic operations.
The Strategic Accounts Manager serves as the connective tissue between strategy and execution – accelerating adoption, anticipating operational and regulatory risk, and ensuring seamless transitions from pilot to enterprise scale. Success in this role is defined by measurable client outcomes, disciplined risk management, and the expansion of agentic capabilities across the client’s operating model.
Own Strategic Client Outcomes for Agentic Operations Serve as the primary executive partner to PACE’s...
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