Beautiful boards and canvases for visual thinkers and learners. Used by 40 million people worldwide. Get started for free. Backed by Y Combinator.
About the role
Hold a high bar for Support when owning customer interactions Identify, document and follow up with engineers on product bugs and features
What they're looking for
- The ability to provide support fluently in English. Proficiency in another language is a bonus
- Genuine curiosity about people and business, while possessing the ability to inspire passion in others
- Experience in direct customer or client-facing roles
- Interest in implementing feedback and dedicated to the improvement of your skills and work
- Strong organizational, analytical, written and verbal communication skills
- Superb attention to detail
More about this role
Padlet is building software for a good education. A good education is one that inspires curiosity, creativity, and community. Our software enables that through visual content creation and collaboration in millions of classrooms worldwide.
At Padlet, we know that great customer support is provided by both people and products. As a group, we've set high standards for how we treat people: whether it's our users, or Larry, our UPS deliveryman. We'll be relying on you to help us meet the standards we've set for ourselves in our interactions with our community.
We are seeking a highly motivated and resourceful individual who is dedicated to providing world-class support by exceeding expectations through each interaction with the Padlet community. The ideal candidate is a fiercely loyal advocate for our customers, a creative problem-solver, and a collaborative team member. This person is energized by working with people, while still being a strong independent worker.
This is a full time, salaried position that will be based in our San Francisco office.
Effectively solve customer inquiries via phone, email
Hold a high bar for Support when owning customer interactions
Identify, document...
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