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Senior Associate Support Engineer

Parachute Health · U.S. Remote · Remote

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About Parachute Health

Digital infrastructure for clinicians, HME providers, and health plans to accelerate DME ordering and fulfillment. Backed by Insight.

About the role

Parachute Health is transforming post-acute care as the leading digital ordering platform for medical equipment and supplies. We connect major health systems, health plans, and suppliers to help patients get the life-saving products they need at home. Since launching, we've connected 300,000+ clinicians and 3,000+ supplier locations across all 50 states and helped 15M+ patients. What started as a DME ePrescribing tool has become the order management platform of choice for home medical equipment.

What they're looking for

  • Support day-to-day IT operations: user onboarding/off-boarding, hardware provisioning, troubleshooting tickets, and end-user support
  • Help manage our macOS laptop fleet, MDM enrollment, configuration, software deployment, and compliance baselines
  • Troubleshoot connectivity, hardware, software, and authentication issues across Mac, Linux, and Windows environments
  • Document fixes, runbooks, and FAQs to help the team scale
  • Assist with Okta administration, user lifecycle, group management, SSO/MFA configuration, application assignments, and access reviews
  • Help run periodic access reviews and collect audit evidence
More about this role

Parachute Health is transforming post-acute care as the leading digital ordering platform for medical equipment and supplies. We connect major health systems, health plans, and suppliers to help patients get the life-saving products they need at home. Since launching, we've connected 300,000+ clinicians and 3,000+ supplier locations across all 50 states and helped 15M+ patients. What started as a DME ePrescribing tool has become the order management platform of choice for home medical equipment.

Join our team and make a difference in patient care.

About the Role

You'll join Parachute Health's IT & Security team, working alongside engineers and analysts who keep our healthcare technology environment secure, compliant, and operationally efficient. You'll gain hands-on exposure to identity, endpoint, network, and cloud security, compliance, and incident response in an environment governed by SOC 1, SOC 2, and HITRUST CSF.

You won't just sit behind a desk. You'll be a part of a fast-paced environment, work closely with IT and Security professionals on real projects and sit in on incident response and architecture discussions

Responsibilities

IT operations & endpoint

  • Support...

Read the full posting on Parachute Health's site ↗

IT & Security

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