Backed by General Catalyst, Y Combinator and Lux.
About the role
We're looking for an exceptional operator to help every Paradigm customer succeed, starting by taking the operational load off our founding team and growing into full account ownership. Today, our largest customer accounts are run hands-on by our founding team and include: bespoke onboarding, negotiated pilot success criteria, and expansion conversations built on real relationships. You'll come in and immediately own the operational backbone of customer success, then grow into owning accounts yourself.
What they're looking for
- Experience in a client-facing role such as consulting, deployed engineering, account management, implementation, customer success, or operations
- Exceptional organizational skills and attention to detail
- Excellent written and verbal communication, comfortable with sophisticated enterprise customers
- A fast learner who can get genuinely fluent in a technical product and explain it clearly
- Strong judgment, discretion, and the ability to handle confidential customer information
- High comfort operating in fast-moving, ambiguous environments where priorities shift frequently
More about this role
Paradigm is a new type of spreadsheet for automating manual research with agents. We are based in San Francisco and are backed by ~$10M from General Catalyst, Y Combinator, and some of the best builders and operators in technology, including the founders of Ramp, Dropbox, and more.
Our team is small and talent-dense. We are serial builders who have worked and studied at Google, Databricks, Penn, Bridgewater, and more.
The spreadsheet interface is just the beginning. Our mission is to build a new type of agent-centric workspace that massively increases the productivity of knowledge workers. If you want to work on frontier AI systems that tackle meaningful real-world challenges and push the boundaries of what intelligent software can do, apply to join us.
We're looking for an exceptional operator to help every Paradigm customer succeed, starting by taking the operational load off our founding team and growing into full account ownership.
Today, our largest customer accounts are run hands-on by our founding team and include: bespoke onboarding, negotiated pilot success criteria, and expansion conversations built on real relationships. You'll come in and immediately own the...
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