ParentSquare is a rapidly growing Santa Barbara-based company that’s changing the way schools and parents communicate every day. Backed by Kleiner Perkins Caufield & Byers.
About the role
We’re looking for a Director, Customer Success – SMB to own the strategy and the outcomes for our largest customer segment: more than 6,000 small and single-site districts across the country. You’ll be the leader accountable for how we show up for these customers at scale.
What they're looking for
- 8+ years in Customer Success or Account Management within SaaS, where you’ve owned retention and adoption outcomes directly
- 4+ years of people leadership, including developing managers or leading a multi-layer team
- Experience building or scaling a 1:many, digital-first customer success motion — automation, digital campaigns, webinars, office hours
- A high-volume segment you’ve owned outcomes for, and the operational rigor to run it: segmentation, coverage models, capacity planning
- Comfort using customer data and usage signals to decide where your team spends its time and where risk is building
- A strategic mindset paired with operational follow-through — you can design the system and make sure it actually runs
More about this role
We’re looking for a Director, Customer Success – SMB to own the strategy and the outcomes for our largest customer segment: more than 6,000 small and single-site districts across the country. You’ll be the leader accountable for how we show up for these customers at scale.
You’ll own our 1:many customer success motion end to end — the digital-first engagement model, the programs and playbooks behind it, and the adoption and retention numbers it produces. You’ll lead and grow our SMB customer success team, shape the operating and coverage model for the segment, and represent SMB when we’re deciding where to invest.
This is where customer outcomes and operational efficiency go hand in hand. We want thousands more districts getting real value from ParentSquare, and we want to get there through a model built to scale. You’ll be the one who takes it there.
Most importantly, you’re someone who shares in our passion for improving the lives of students through communication.
- Own adoption, retention, and expansion outcomes for our SMB segment, and report on them to our executive team
- Set the strategy for our 1:many motion, which uses a mix of automated, digital, and live touchpoints...
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