ParentSquare is a rapidly growing Santa Barbara-based company that’s changing the way schools and parents communicate every day. Backed by Kleiner Perkins Caufield & Byers.
About the role
This is a hands-on, player-coach role. You'll carry your own book of strategic Attendance Plus accounts while hiring and coaching a small team of Customer Success Managers — and you'll be building the playbook as you go rather than inheriting one. Expect to be in the accounts, on the escalations, and in the details of what districts actually need to move attendance numbers.
What they're looking for
- 5+ years in Customer Success/AM role, K12/EdTech/MTSS experience a strong plus
- 2+ years leading and developing a customer-facing team
- Comfort building process where none exists — new product, new market, or early-stage experience
- A track record of owning strategic, high-value relationships with executive stakeholders
- Demonstrated results driving adoption, retention, and expansion
- Strong coaching, communication, and cross-functional leadership skills, with a data-driven and highly organized approach
More about this role
ParentSquare is seeking a Manager, Customer Success – Attendance Plus to build the customer success practice for one of our newest products as it scales. Attendance Plus helps districts tackle chronic absenteeism, and the customers signing on now will define how the product is adopted across K-12.
This is a hands-on, player-coach role. You'll carry your own book of strategic Attendance Plus accounts while hiring and coaching a small team of Customer Success Managers — and you'll be building the playbook as you go rather than inheriting one. Expect to be in the accounts, on the escalations, and in the details of what districts actually need to move attendance numbers.
You'll partner closely with Sales, Education, Product, and Support, and serve as the internal voice of the Attendance Plus customer while the product matures.
- Carrying your own book of strategic Attendance Plus customers, with direct responsibility for their outcomes and renewals
- Hiring, coaching, and developing a growing team of CSMs into trusted advisors to district leadership
- Building the Attendance Plus customer success model from the ground up — journey, engagement model, success plans, and playbooks
-...
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