AI-native intelligence for finance. Parlay modernizes the credit ecosystem with enterprise-grade technology that turns fragmented data into compounding value. Backed by Techstars.
About the role
Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space - ready to join us? Our Responsible Gaming analyst plays a vital role on our Operations team, reporting to the Director of Fraud in NJ. In this position, you’ll support our commitment to player protection by: Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Strong customer service skills with attention to detail and empathy
- Ability to investigate player activity using established tools and templates
- Comfort working nights, weekends, and holidays in a shift-based schedule
- Experience in Responsible Gaming, Problem Gambling Support, or Casino Operations preferred
- What’s in it for you?
More about this role
What are we building?
Hard Rock Digital is a fiercely focused team working to become the best online sportsbook, casino, and social gaming company in the world. We're building a deeply curious team with a passion for learning, operating, and building new products and technologies for millions of consumers. We're customer-obsessed — we care about each customer interaction, experience, behavior, and insight, and strive to ensure we're always acting authentically.
Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space - ready to join us?
What’s the position?
Our Responsible Gaming analyst plays a vital role on our Operations team, reporting to the Director of Fraud in NJ. In this position, you’ll support our commitment to player protection by:
• Reviewing customer accounts and internal alerts for responsible gaming risk indicators.
• Monitoring and manage self-exclusion records and perform account actions as needed.
• Responding to escalated responsible gaming cases from...
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