Patlytics is an AI-powered patent intelligence platform that provides tools for patent drafting, analysis, and portfolio management, enabling companies to improve research efficiency and streamline patent-related processes. Backed by Purple Arch Ventures.
About the role
As a Customer Success Manager, you will own post-sale relationships with a book of law firm and corporate IP customers. You will be their trusted advisor from onboarding through renewal. You will drive adoption across practice groups, show measurable value to partners and IP leaders, and turn what customers tell you into insight our Product and Engineering teams can act on.
What they're looking for
- 3+ years in Customer Success, Account Management, or Implementation at a B2B SaaS company
- Legaltech experience is required. You have worked with law firms, in-house legal teams, or both, and you understand how they operate: billable-hour economics, partner-driven decisions, KM and innovation teams, and confidentiality and security expectations
- A record of hitting retention, adoption, and expansion goals
- Comfort presenting to senior attorneys and executives, and the credibility to hold your ground with them
- Strong written communication. Your emails, recaps, and success plans are clear, precise, and professional
- Highly organized, with the ability to manage many accounts at once without losing track of details
More about this role
Patlytics is an AI-powered patent intelligence platform. IP law firms and in-house patent teams use us across the patent lifecycle: invention disclosure, drafting, prosecution, portfolio analysis, and infringement and litigation work. Our customers are practitioners who work to a very high standard of accuracy. Our job is to make them faster without costing them any of that precision.
As a Customer Success Manager, you will own post-sale relationships with a book of law firm and corporate IP customers. You will be their trusted advisor from onboarding through renewal. You will drive adoption across practice groups, show measurable value to partners and IP leaders, and turn what customers tell you into insight our Product and Engineering teams can act on.
This role suits someone who already knows how legal teams buy, adopt, and resist new technology, and who likes the challenge of earning attorneys' trust.
Own a portfolio of customer accounts, including onboarding, adoption, health, renewals, and expansion
Lead onboarding and training for attorneys, patent agents, paralegals, and innovation or KM teams, tailored to each group's workflows
Build success plans with clear adoption and...
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