Pattern is the world’s leading ecommerce accelerator. Transform your online business with our ecommerce platform, offering AI-driven tools and expert strategies for maximizing marketplace performance. Backed by a16z.
About the role
Bachelor’s degree in Business, Communications, or a related field; equivalent experience considered 1-2 years of experience in customer support, customer success, or a related client-facing role
What they're looking for
- Working history with Zendesk, Asana, or similar CS/ticketing platforms
- Familiarity with marketplace platforms (Amazon, Walmart, Target, etc.) and Shopify
- Exposure to quality assurance or audit processes
- Comfortable using AI tools to support day-to-day customer service workflows
More about this role
Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.
Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 66 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com , Target.com , eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email press@pattern.com .
Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and...
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