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Customer Success Engineer

Pave · San Francisco, CA & New York, NY · On-site

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About Pave

Plan, communicate, and benchmark your compensation in real-time. Backed by Bessemer, Index and Y Combinator.

About the role

You’ll become a Pave product and compensation expert, and you’ll use that expertise to onboard and manage 30-40 customers at a time. You’ll make sure your customers implement and get value from our products quickly, and tee them up for a healthy, long-term relationship with Pave. You’ll do this in partnership with the Account Management team, the Sales team, and the Product and Engineering teams to ensure our customers are successful.

What they're looking for

  • Own end-to-end project management of customer implementations, creating detailed project plans, identifying risks early, and maintaining clear communication across multiple stakeholders to deliver solutions on time
  • Become a trusted compensation expert and strategic advisor to customers, helping them leverage Pave's platform to solve complex compensation challenges and establish scalable processes for their organizations
  • Build strong relationships with customers through clear communication, creative problem-solving, and a deep understanding of their unique business needs and compensation goals
  • Execute on the technical needs of the customer with integrations, data migration and configurations
More about this role

At Pave, we're building the industry’s leading compensation platform, combining the world's largest real-time compensation dataset with deep expertise in AI and machine learning. Our platform is perfecting the art and science of pay to give 9,000+ companies unparalleled confidence in every compensation decision.

Top tier companies like OpenAI, McDonald’s, Instacart, Atlassian, Affirm, Ericsson, Synopsys, Stripe, Doordash, Fanatics, Databricks, and Waymo use Pave, transforming every pay decision into a competitive advantage. $190+ billion in total compensation spend is managed in our workflows, and 80% of Forbes AI 50 use Pave to benchmark compensation.

The future of pay is real-time & predictive, and we’re making it happen right now. We’ve raised $175M in funding from leading investors like Andreessen Horowitz (a16z), Index Ventures, Y Combinator, Insight Partners, Atomico, Venture Partners, and Craft Ventures.

You’ll become a Pave product and compensation expert, and you’ll use that expertise to onboard and manage 30-40 customers at a time. You’ll make sure your customers implement and get value from our products quickly, and tee them up for a healthy, long-term relationship with...

Read the full posting on Pave's site ↗

Customer Success

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