The Pax8 Marketplace: Where MSPs, MIPs and vendors come together to turn SMB demand into measurable growth, powered by cloud, AI, enablement and community. Backed by SoftBank VF.
About the role
This is an opportunity to shape the future of customer success at one of the world's fastest-growing cloud marketplaces. You'll empower a team of talented Partner Success Managers, helping them deliver meaningful outcomes for our partners while driving operational excellence across the business.
What they're looking for
- Substantial experience in Customer Success, Partner Success, post-sales relationship management, or related environments
- Demonstrated success leading and developing high-performing professional teams
- Proven ability to improve retention, engagement, adoption, and customer outcomes
- Experience working in SaaS, cloud technology, channel, marketplace, or partner-focused businesses
- A thoughtful and analytical approach to solving complex business challenges
- Confidence interpreting customer health metrics, performance data, and operational insights
More about this role
Pax8 is hiring a Manager of Customer Success in the United States to lead and elevate high-performing teams that help partners thrive through proactive engagement, retention strategies, and growth-focused customer experiences.
This is an opportunity to shape the future of customer success at one of the world's fastest-growing cloud marketplaces. You'll empower a team of talented Partner Success Managers, helping them deliver meaningful outcomes for our partners while driving operational excellence across the business.
As technology, automation, and AI continue to transform how businesses operate, you'll play a critical role in ensuring our partners realize value, adopt new solutions, and grow confidently. You'll join a company where innovation is embraced, learning is constant, and your leadership will directly influence both team performance and partner success.
At Pax8, culture isn't a slogan, it's how we work. We believe in putting people first, leading with curiosity, collaborating across boundaries, and continuously learning. As a global cloud marketplace serving thousands of partners worldwide, we're building the future of managed services through technology, innovation, and...
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