The Pax8 Marketplace: Where MSPs, MIPs and vendors come together to turn SMB demand into measurable growth, powered by cloud, AI, enablement and community. Backed by SoftBank VF.
About the role
This is an opportunity to grow at the intersection of technical support, operational data, automation, knowledge management, and AI . You’ll work alongside experienced engineers, learning how to spot recurring support challenges and turn them into practical improvements that make support simpler, smarter, and more scalable. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Bring reasonable hands-on experience from technical support, support operations, information technology, or work involving data or automation, or can demonstrate strong technical aptitude
- Have some familiarity with ServiceNow, reporting technology, or low-code automation platforms
- Are comfortable exploring spreadsheets, operational reports, data, and straightforward queries to understand what is happening and why
- Have genuine curiosity about AI, automation, and agentic workflows , and enjoy learning through experimentation and feedback
- Can turn technical thinking into clear, structured documentation that other people can readily use
- Can listen to frontline challenges and translate them into practical tooling, process, or automation opportunities
More about this role
Pax8 is hiring a Support Operations Engineer I in the United States to turn support data, automation, ServiceNow solutions, and emerging AI capabilities into better experiences for our partners and support teams.
This is an opportunity to grow at the intersection of technical support, operational data, automation, knowledge management, and AI . You’ll work alongside experienced engineers, learning how to spot recurring support challenges and turn them into practical improvements that make support simpler, smarter, and more scalable.
As Pax8 continues exploring AI-enabled ways of working, you’ll have room to experiment, learn, and develop alongside the technology. You don’t need to arrive knowing everything. Curiosity, sound technical foundations, and an appetite to turn problems into useful solutions matter here.
We’re building an environment where technology and people work together to improve how our partners are supported. You’ll join a collaborative global business where ideas can become real improvements, learning is encouraged, and the work you do can influence the experience of teams and partners beyond your immediate remit.
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