PayNearMe is a provider of a web and mobile-based cash payments platform designed to facilitate online purchases and bill payments. Backed by AXA Venture Partners.
About the role
Join us and be part of a team that’s shaping the future of payments—one experience at a time. This support role combines financial, payment, product, and integration investigations with AI-assisted problem solving. It is not a software development role. Professionalism, empathy, and clear communication with clients and colleagues are essential. Cross-functional work offers opportunities to broaden your skills and grow internally.
What they're looking for
- Excellent written and verbal communication, empathy, discretion, and composure with clients and colleagues at all levels, including expectation setting and difficult conversations
- 7+ years in technical product support, payments operations, implementation, or related customer-facing work, or equivalent education and experience
- Curiosity and independent judgment: follow evidence, test assumptions, persist through ambiguity, and know when to escalate
- Strong investigative skills across software, APIs, data interfaces, financial questions, and business processes using logs, transaction data, reports, and configuration
- Aptitude and willingness to learn and apply AI to investigations and business-process design
- Experience managing complex cases, coordinating client-facing incidents, and coaching teammates across technical and nontechnical teams, with sound judgment, clear documentation, and follow-through
More about this role
At PayNearMe, we’re on a mission to make paying and getting paid as simple as possible. We build innovative technology that transforms the way businesses and their customers experience payments. Our industry-leading platform, PayXM™, is the first of its kind—designed to manage the entire payment experience from start to finish. Every click, swipe or tap is seamless, fast and secure, helping non-commerce businesses boost customer satisfaction, accelerate payments, and reduce costs.
Our single platform handles it all: cards, ACH, digital wallets such as PayPal, Venmo, Cash App Pay, Apple Pay and Google Pay, and even cash at more than 62,000 retail locations nationwide. Today, thousands of businesses across consumer lending, iGaming and online sports betting, property management, and tolling trust PayNearMe to deliver a payment experience that drives real results.
In September 2025, we raised a $50 million Series E funding round to accelerate our growth.
We’re a team of 300+ employees across 41 states, headquartered in Silicon Valley with satellite offices in Dallas, TX and Holmdel, NJ.
Join us and be part of a team that’s shaping the future of payments—one experience at a time.
At...
Browse similar: Startup jobs · Remote jobs