Pearl is the global leader in dental AI, reshaping oral healthcare with tools that raise the standard for diagnostic accuracy, trust, and innovation. Backed by Craft Ventures.
About the role
We are seeking a customer-centric, energetic, and highly-motivated individual to join our Customer Success team. The Customer Success Manager (CSM) is responsible for cultivating and maintaining strong relationships within dental practice accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities.
What they're looking for
- 2-3 years customer success or solutions consulting experience
- 2+ years of experience working in or with dental practices
- Ability to read 2D dental radiography
- Ability to work in a fast-paced, busy environment
- Ability to multi-task and manage multiple tasks at one time
- Excellent communication skills both written and verbal
More about this role
Pearl is shaping the future of dentistry with a suite of AI solutions engineered to establish higher standards of quality and care for patients worldwide. Since 2019, our team has developed FDA-cleared computer vision capabilities for the interpretation of 2D and 3D dental imagery, industry-leading technology that clinicians, practice owners, labs, and insurers use to elevate the efficiency, accuracy, and consistency of dental care globally.
We are seeking a customer-centric, energetic, and highly-motivated individual to join our Customer Success team. The Customer Success Manager (CSM) is responsible for cultivating and maintaining strong relationships within dental practice accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities. The CSM works closely with our customers alongside Sales, Customer Support, and Product Management and Finance teams to ensure our services are delivered successfully. Ideal candidates will take initiative, respond quickly and creatively to dynamic situations and show ownership.
Build relationships with assigned customers, help them with issues, and continually delight them with...
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