Backed by GV.
About the role
Most routine questions get answered before they ever reach a person. What's left are the conversations that actually need one: a host and a guest who remember the same booking differently, a photographer whose shoot starts in three hours and the space just fell through, a situation where we don’t have a policy in place to resolve.
What they're looking for
- Peerspace · Customer Experience · Entry level
More about this role
Peerspace · Customer Experience · Entry level
Most routine questions get answered before they ever reach a person. What's left are the conversations that actually need one: a host and a guest who remember the same booking differently, a photographer whose shoot starts in three hours and the space just fell through, a situation where we don’t have a policy in place to resolve.
That's the work. As a Customer Experience Associate, you'll handle the cases that require judgment, empathy, and a bit of creative problem solving; and in the process you'll learn how a two-sided marketplace actually works, from the inside out.
Work a queue of guest and host conversations across chat, email, phone, and SMS, focused on the cases that were routed to a person for a reason.
Resolve booking issues, mediate misunderstandings between hosts and guests, and process cancellations and adjustments accurately.
Use our AI assist tools and knowledge base to draft and check responses; then edit for accuracy and tone. You're the one who decides what actually gets sent.
Look for chances to surprise and delight someone, and take them.
Flag recurring issues, confusing policies, and product friction to...
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