Pelago pairs AI-led access with licensed clinicians to treat substance use, mental health, and behavioral addictions, backed by 16 peer-reviewed studies. Backed by Y Combinator.
About the role
Pelago is looking for a Director of Business Operations to serve as a strategic right hand to our SVP of Operations and a force multiplier across the business. This person will lead Pelago's shift to an AI-native operating model, drive cross-functional initiatives that don't fit neatly inside any one function, and drop into the business wherever clarity or momentum is missing.
What they're looking for
- 7–10 years in management consulting, corporate strategy, or a high-bar BizOps role at a growth-stage company, with a track record of leading cross-functional initiatives in complex organizations
- Exceptional communicator across all levels — board to IC — with low ego, high standards, and the ability to influence without authority and push back with data
- Healthcare or digital health experience a plus, genuine curiosity about the space required
More about this role
Pelago is the leading specialty substance use care provider, built on the belief that effective treatment means matching care intensity to what each member actually needs rather than defaulting to the most expensive intervention. Our programs guide members through every stage of the substance use spectrum, from unhealthy habits to active use disorders, delivering personalized treatment for tobacco, alcohol, opioid, cannabis, and stimulant use based on individual health, habits, genetics, and goals.
With Sona, our voice-first AI Mental Health Specialist, Pelago now applies that same clinically-driven model to mental health, pairing deep clinical expertise with technology to expand access without compromising care quality. We believe technology should make clinical care more precise and more human, not replace the judgment behind it.
Pelago has scaled to helping hundreds of employers and health plans and has already helped more than 750,000 members better manage their substance use. If you're passionate about AI and making an impact on the health of others, join us and make it happen!
Pelago is looking for a Director of Business Operations to serve as a strategic right hand to our...
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