Pelago pairs AI-led access with licensed clinicians to treat substance use, mental health, and behavioral addictions, backed by 16 peer-reviewed studies. Backed by Y Combinator.
About the role
Pelago has scaled to helping hundreds of employers and health plans and has already helped more than 750,000 members better manage their substance use. If you're passionate about AI and making an impact on the health of others, join us and make it happen!
What they're looking for
- 7+ years of experience working in Client Success or Account Management at a digital health, healthcare, wellness, benefits or SaaS company
- Experience working on strategic, enterprise accounts and working closely with C-level / SVP-level executives
- Comfort operating in an AI-enabled product environment, able to explain how AI features support (rather than replace) clinical care in conversations with employer stakeholders
- An excellent communicator with an entrepreneurial mindset
- Exceptional attention to detail, relationship building and problem-solving skills
- Demonstrated, measurable success running client renewal and expansion efforts
More about this role
Pelago is the leading specialty substance use care provider, built on the belief that effective treatment means matching care intensity to what each member actually needs rather than defaulting to the most expensive intervention. Our programs guide members through every stage of the substance use spectrum, from unhealthy habits to active use disorders, delivering personalized treatment for tobacco, alcohol, opioid, cannabis, and stimulant use based on individual health, habits, genetics, and goals.
With Sona, our voice-first AI Mental Health Specialist, Pelago now applies that same clinically-driven model to mental health, pairing deep clinical expertise with technology to expand access without compromising care quality. We believe technology should make clinical care more precise and more human, not replace the judgment behind it.
Pelago has scaled to helping hundreds of employers and health plans and has already helped more than 750,000 members better manage their substance use. If you're passionate about AI and making an impact on the health of others, join us and make it happen!
Our Client Strategy team is looking for a highly motivated Senior Client Success Manager (CSM) to...
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