Pelthos Therapeutics operates as a bio-pharmaceutical company. Backed by North Carolina Biotechnology Center.
About the role
The Customer Engagement Specialist (CES) will serve as a critical resource in expanding access to Pelthos Therapeutics and its approved product. The CES will provide remote support to healthcare professionals through both inbound customer service and outbound telesales calls. Inbound responsibilities include responding to all healthcare professional inquiries regarding product information, coverage and access, patient support programs, and practice resources.
What they're looking for
- Bachelor's degree from an accredited four-year college or university or equivalent experience
- 1+ years of pharmaceutical/biotech customer service, inside sales, or telesales experience
- Dermatology, Pediatrics, or specialty pharmacy experience is a plus
- Ability to work independently in a remote setting with strong self-motivation and time management skills
- Customer Service Excellence: Proven ability to handle high-volume inbound calls while maintaining service quality. Strong problem-solving and conflict resolution skills
- Communication Skills: Exceptional phone presence with the ability to build rapport quickly and communicate complex information clearly and compliantly
More about this role
Job Title: Customer Engagement Specialist
Pelthos Therapeutics is a bio-pharmaceutical company committed to commercializing innovative, safe and efficacious therapeutic products to help patients with unmet treatment burdens. For more information, please visit our website at www.pelthos.com or follow us on LinkedIn and X .
The Customer Engagement Specialist (CES) will serve as a critical resource in expanding access to Pelthos Therapeutics and its approved product. The CES will provide remote support to healthcare professionals through both inbound customer service and outbound telesales calls. Inbound responsibilities include responding to all healthcare professional inquiries regarding product information, coverage and access, patient support programs, and practice resources. Outbound responsibilities include proactive engagement with targeted healthcare professionals in white space territories and areas without field coverage, delivering compliant product education and access support.
- Conduct outbound telesales calls to targeted healthcare professionals to deliver clinically relevant and compliant product information in territories lacking field representative coverage.
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