Backed by Sequoia and Menlo.
About the role
Full user adoption and long-term relationships are your top priority in this role. You lend an empathetic ear to solve our customer’s challenging problems and unlock new ways that provide value to their work. It’s important to find creative ways to work through internal roadblocks so Peregrine can create success throughout the entire agency. You’ll also partner with other teams to develop case studies and success stories for Peregrine’s outsized value.
What they're looking for
- You place a high value on maintaining positive customer relationships, you care about their needs and how we can give the best solution in an empathetic way
- You are energized when working directly with customers and crave a role at the intersection of user engagement and product adoption
- You have a passion for uncovering and addressing roadblocks so every user is always satisfied
- You are creative & have adept critical thinking skills to problem-solve barriers at customer agencies
- You have incredible attention to detail, are highly organized, and can manage multiple projects at once
- You bring a curious and humble mindset to collaboratively solving difficult customer challenges with other team members
More about this role
Backed by leading Silicon Valley investors, Peregrine helps public safety organizations, state and local and governments, federal agencies , and private-sector institutions address society’s challenges with unprecedented speed and accuracy. Our AI-enabled platform turns siloed and disconnected data into operational intelligence — instantly surfacing mission-critical information to empower better, faster decisions that improve outcomes at every touchpoint. Today Peregrine supports hundreds of customers across 30+ states and two countries, serving more than 125 million people — and we’re amplifying our impact as we expand into the enterprise and internationally.
We are looking for a Customer Advocate to own all customer relationships throughout the contract. You’ll be the primary interface between our customers and our team, representing the voice of the customer to our engineers and supporting the customer with new updates, workflows, and features to the platform. This involves interpreting multiple and complex data sources to ensure all users are working in Peregrine to the best of their ability, including dashboards, metrics, and onsite visits to build deep relationships with all...
Browse similar: Startup jobs