Backed by Accel, Kleiner Perkins and Y Combinator.
About the role
As Enterprise Implementation Manager , you will report to the Vice President of Customer Success and own onboarding for PermitFlow’s strategic enterprise accounts. You’ll lead complex implementations from post-sale handoff through launch, serving as the primary customer contact and driving early value. Own enterprise onboarding end to end for strategic PermitFlow accounts - from post-sale handoff through successful launch and transition to Customer Success.
What they're looking for
- 5+ years of experience leading customer onboarding, implementation, or customer success for B2B SaaS enterprise or strategic accounts
- Proven ownership of complex implementations, managing multiple stakeholders, cross-functional dependencies, and customer-facing timelines from kickoff to launch
- Demonstrated ability to drive adoption and time-to-value, including leading live trainings, enablement sessions, and post-launch readiness reviews
- Strong project management and communication skills, evidenced by successfully running executive-facing meetings, maintaining clear project plans, and resolving risks or blockers proactively
- Experience operating in regulated or operationally complex environments, with the ability to translate customer workflows and compliance requirements into actionable implementation plans
More about this role
PermitFlow is redefining how America builds. We’re an applied AI company serving the nation’s builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how . Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts – accelerating housing, clean-energy, and infrastructure development across the country.
Despite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity. PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence.
As the U.S. enters a new capex supercycle across data centers, factories, housing, and renewables, joining PermitFlow means building the AI infrastructure at the core of every construction project driving the next wave of reindustrialization.
We’ve raised over $90M, most recently completing our Series B, from top-tier investors including Accel, Kleiner Perkins , Initialized, Y Combinator, Felicis, and Altos...
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