Discover how Permutive triples addressability, delivering more efficient and effective campaigns for advertisers and publishers. Backed by SoftBank VF, Y Combinator and Entrepreneur First.
About the role
Permutive is hiring for an experienced and highly motivated Technical Services Manager to lead our Technical Support team. The ideal person for this role will have a solid technical background, excellent leadership and process skills, and high standards for providing a world-class experience to our customers.
What they're looking for
- Commutable distance to NYC, you may be required to meet with customers and internal teams regularly
- A consistent track record of successfully leading and empowering technical support teams, with experience managing and developing high performing individuals
- Ability to get deep into a complex product, understanding how different components work together, why customers use them and how to translate that into effective support and leadership
- Successful track record of setting up and iterating on support processes and strategy. You’re not afraid to question existing tools and approaches and come up with new recommendations
- A strong track record of managing complex technical escalations, including those with commercial stakes and can connect support to customer revenue impact
- Extensive experience working in a Technical Support environment and are comfortable getting into the weeds alongside your team to solve problems
More about this role
Permutive is the data collaboration platform that powers the advertising ecosystem.
We exist to build an advertising ecosystem that respects and adapts to consumers’ choices around their privacy, and in doing so unlocks enormous uplifts in scale and outcomes for publishers and advertisers alike.
Trusted by 60% of Enterprise Media Companies across the US, EMEA, and LATAM, we work with leaders such as News Corp, Warner Bros Discovery, Hearst, Conde Nast, dmg media, BuzzFeed, and The Guardian. Our technology enables them to drive >$1B in advertising spend across hundreds of millions of users without compromising user privacy.
Permutive works with many of the largest Advertisers, enabling them to collaborate with Publishers to triple their audience reach and drive a doubling in incremental sales, including with advertisers such as Sky, Dentsu and Apple.
We leverage patented edge technology, AI and cloud collaboration to safely process data where it is, and our platform combines privacy-safe DMP, data clean room, and curation capabilities to unlock unmatched scale and precision for publishers, advertisers, agencies, and retail media networks.
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