Backed by Accel, Bessemer and NEA.
About the role
Perplexity launches new features and products at a rapid pace—and this role sits at the center of that. We need a Consumer Support Specialist who combines excellent customer support instincts with real technical depth. You’ll handle high volumes of user inquiries across channels while also digging into product issues, using customer feedback to uncover problems, and providing solutions that improve the experience for everyone.
What they're looking for
- 3+ years in customer support, user operations, or technical support—ideally at a SaaS or tech company
- Proven ability to manage high ticket volumes while maintaining quality and empathy
- Excellent customer-facing communication: clear, professional, and adaptable to different audiences
- Technical aptitude: comfortable working through product issues, navigating technical questions independently, and learning new tools and systems quickly
- Hands-on experience with AI tools and automation platforms (Intercom workflows, scripting) to improve operations
- Familiarity with AI, LLMs, or search technologies
More about this role
The Support team at Perplexity AI is the frontline of our user experience. We ensure that our AI-powered search and answer engine delivers real value to every user—from individual consumers to teams and organizations. Our team operates across 3-4 active support channels—email, in-app messaging, Slack, and community—and collaborates closely with Product, Engineering, Billing, and Growth to turn user feedback into product improvements. We’re a lean, fast-moving group at a startup that ships constantly, so everyone on the team wears multiple hats and contributes well beyond just resolving tickets.
Perplexity launches new features and products at a rapid pace—and this role sits at the center of that. We need a Consumer Support Specialist who combines excellent customer support instincts with real technical depth. You’ll handle high volumes of user inquiries across channels while also digging into product issues, using customer feedback to uncover problems, and providing solutions that improve the experience for everyone.
This isn’t just ticket work. As new features and products ship, you’re the person who hears about it first from users—what’s working, what’s confusing, and what’s...
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