Backed by Accel, Bessemer and NEA.
About the role
Perplexity Computer enables customers to build AI-powered workflows that navigate tools, interact with applications, and complete multi-step work. Helping organizations adopt this new way of working requires more than a product demonstration or one-time kickoff.
What they're looking for
- 4+ years in technical onboarding, customer enablement, implementation, solutions consulting, customer education, or a technically oriented Customer Success role
- Proven program-building experience. You have designed and delivered onboarding, training, or adoption programs across live and self-service formats
- Strong facilitation and communication. You can explain complex product and AI concepts clearly to technical and nontechnical audiences
- Technical fluency. You can guide customers through permissions, connectors, models, credits, workflows, and common integration concepts
- Strong diagnostic judgment. You can determine whether a customer is blocked by education, readiness, process, configuration, product capability, or technical complexity
- Data-informed growth mindset. You have used product and usage data to identify adoption gaps, trigger interventions, move customer cohorts toward sustained use, and evaluate impact
More about this role
Perplexity is seeking an Enablement Specialist to help enterprise customers build the knowledge, confidence, and repeatable practices required to reach value with Perplexity Computer. This role is ideal for someone who combines technical fluency, strong facilitation, and a track record of building onboarding and adoption programs that scale.
Perplexity Computer enables customers to build AI-powered workflows that navigate tools, interact with applications, and complete multi-step work. Helping organizations adopt this new way of working requires more than a product demonstration or one-time kickoff.
Enablement Specialists design and deliver the programs that move customers from initial access to confident, sustained use. You will create onboarding journeys for different levels of readiness, lead customer workshops and office hours, diagnose adoption barriers, and turn repeated questions into scalable guidance.
This is a customer-facing role that works closely with Customer Success, Applied AI Architects, Product, Marketing, and Support. Customer Success retains ownership of the account, adoption strategy, and expansion strategy; you will own the enablement programs and...
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