Backed by Accel, Bessemer and NEA.
About the role
We are looking for a Strategic Business Operations Lead to manage customer relationships and lead projects that help grow the API business. The role is roughly half customer-facing and half strategic and operational work, with an initial focus on building and improving our post-sale programs.
What they're looking for
- 5+ years of experience in business operations, strategy and operations, consulting, customer success, account management, or a related role
- A track record of taking ambiguous business problems from analysis through implementation, including projects that require coordination across multiple teams
- Strong analytical skills: comfortable working with spreadsheets, usage data, and business metrics to identify a problem, test a hypothesis, and recommend an action
- Strong relationship skills and a genuine interest in spending a substantial part of your time with customers. You can lead a conversation, understand their priorities, and take responsibility for the follow-up
- Curiosity about APIs and AI products, with the ability to learn technical concepts and work effectively with engineering teams
- Clear writing, commercial judgment, and the ability to balance ongoing customer relationships with longer-term projects
More about this role
Perplexity's API Platform brings our work in AI, search, and agent orchestration to developers. Our customers range from AI-native startups to some of the world's largest technology companies. Working with them, alongside our own developments in building Perplexity’s core application gives our team direct exposure to how search, models, and tools are used to build and scale AI-native products and applications.
We are looking for a Strategic Business Operations Lead to manage customer relationships and lead projects that help grow the API business. The role is roughly half customer-facing and half strategic and operational work, with an initial focus on building and improving our post-sale programs.
You will own a portfolio of API customers, learning how AI-native companies and large enterprises evaluate, adopt, and scale AI infrastructure. Working closely with API leadership, you will help shape how the business operates and lead projects such as product migrations, customer enablement, and account coverage. You will put recommendations into practice, with results measured in customer adoption, retention, and growth.
Manage a portfolio of API customer relationships, leading...
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