The self-custodial wallet for trading predictions, perps, and tokens across Solana, Ethereum, Bitcoin, Robinhood, HyperEVM, and more. Backed by Lightspeed and Sequoia.
About the role
Be the personal, named contact for VIP members in our in-app messaging hub Own member relationships end to end: onboarding and welcome, proactive check-ins, and follow through on every issue until it is resolved.
What they're looking for
- 4+ years in premium or VIP support, account management, or customer success, ideally at a sports betting platform, crypto exchange, wallet, brokerage, or fintech app
- Deep crypto fluency: you understand self custody and can navigate multiple chains, reading a block explorer, tracing a transaction, and telling an L2 gas issue apart from a bug
- Exceptional written communication: warm, concise, and human, even under pressure
- Absolute discretion: for high value users, privacy and trust are the product
- Security first instincts: you know the social engineering patterns targeting crypto users, and you would never ask anyone for a seed phrase
- Comfort with ambiguity and ownership: you are the first hire in a new function and will build much of the process yourself
More about this role
Phantom is on a mission to connect the world to the freedom of open markets. Tens of millions of people all over the world use Phantom to access global markets that never close, including perpetuals, prediction markets, tokenized assets, stablecoins and memes. Phantom users are able to discover the markets that matter and the cultural moments that shape them, building conviction through real-time data and the verified performance of top traders. With self-custody and access to open networks at its core, Phantom lets them control their financial moves in the same app they use to safely store or spend money worldwide.
Phantom has reached #1 in Google Play's finance category and consistently ranks in the top 50 apps across all categories. Phantom partners with many of the most trusted and influential names in finance like Hyperliquid, Stripe, Kalshi and Visa, to make the most popular and innovative financial products accessible to everyone.
We are around 180 people, fully remote, backed by a $150M Series C investment from a16z, Sequoia Capital and Paradigm.
Our most active users deserve a relationship with Phantom, not a ticket queue. We are launching an invite only VIP program in...
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