Phil offers a technology-driven platform that simplifies medication access for retail and specialty-lite brands. Its solutions aim to improve patient outcomes and drive commercial success by streamlining the script journey. Backed by Eniac Ventures.
About the role
PHIL is looking for a Senior Product Manager - Launch and Client Success to own the successful launch of new clients onto PHIL's platform, as well as ensuring their ongoing success by configuring business rules, developing client-specific capabilities, and driving program optimizations.
What they're looking for
- 5+ years of experience in product management, solutions architecture, or a similar client-facing product role in a technology-driven environment
- Proven experience leading client or partner implementations, ideally including discovery, project planning, and go-live
- Working knowledge of B2B and B2C product principles, with the ability to advise clients on decisions that shape a consumer-facing experience
- Comfortable working directly with engineering teams to scope technical work and make implementation tradeoffs
- Strong project management instincts: able to break down ambiguous work, sequence it, and keep multiple stakeholders moving in the same direction
- Excellent stakeholder communication skills, with a bias toward clear documentation
More about this role
PHIL is looking for a Senior Product Manager - Launch and Client Success to own the successful launch of new clients onto PHIL's platform, as well as ensuring their ongoing success by configuring business rules, developing client-specific capabilities, and driving program optimizations. In this role, you will lead client discovery and solutioning, guide new manufacturer and provider partners through the decisions that shape their B2B and B2C experience, and drive the execution needed to get them live on time and configured correctly.
Because launch demand fluctuates, this role is designed to flex. When launch volume is high, you will run point on new client implementations end to end. When it eases, you will pick up product management work on PHIL's roadmap, so your skills need to hold up in both modes: strong client-facing implementation chops and strong product management fundamentals.
Lead client discovery sessions to understand a new client's goals, constraints, and technical environment, and translate them into a concrete launch plan
Guide clients through B2B2C product decisions that affect their end consumer experience, weighing in as the expert on what will and won't work...
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