Phylo is an applied research lab dedicated to studying agentic intelligence to accelerate discoveries for every biomedical scientist. Backed by a16z.
About the role
Phylo is looking for a customer-oriented team player to own the post-sales experience for our most strategic enterprise accounts, and help us figure out what great customer success looks like at an early-stage company. This is a hands-on role for someone who moves fast, thrives without a playbook, and wants to build one.
What they're looking for
- 2–4+ years in a customer-facing role — Customer Success, Account Management, Solutions Engineering, or Consulting — supporting enterprise customers, ideally in top 20 biopharma
- Strong biology intuition, you can translate technical capabilities into outcomes researchers care about
- Builder mindset: you want to create the function, not slot into an established one
- You're comfortable moving fast in ambiguous situations and don't wait to be told what to do
- Startup experience where ownership is high and roles are fluid
More about this role
Phylo is an applied research lab building agentic intelligence to accelerate discovery for every biomedical scientist. We believe AI agents will fundamentally transform how biomedical research is done. Our fast-growing team brings together researchers and engineers across AI and biology, commercializing the Biomni platform.
Our growing team brings together world class researchers and engineers across AI and biology. Backed by a $13.5M seed round led by a16z, Menlo Ventures and Anthropic, and advised by Nobel Prize laureate and pioneering biologists, Phylo is building the next generation of AI systems for the life sciences.
Phylo is looking for a customer-oriented team player to own the post-sales experience for our most strategic enterprise accounts, and help us figure out what great customer success looks like at an early-stage company.
This is a hands-on role for someone who moves fast, thrives without a playbook, and wants to build one.
Own the full post-sales journey for a portfolio of enterprise accounts, with a sharp focus on driving adoption and consumption of Biomni Lab.
Build relationships across the org — from VPs of Research to bench scientists and computational...
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