Backed by General Catalyst, Khosla and Sequoia.
About the role
As a Forward Deployed Robotics Engineer , you'll serve as the first line of technical defense for our growing fleet of robotic systems deployed across warehouse and external data-collection environments. Our diverse robot fleet—including both static and mobile systems—performs complex manipulation and sensing tasks in real-world settings. When issues arise, you'll be the first responder: analyzing field tickets, reproducing issues, gathering diagnostic data, and driving resolution to ensure maximum fleet uptime.
What they're looking for
- - Education : B.S. in Robotics, Mechatronics, Systems Engineering, or equivalent experience
- - Hardware Knowledge : Proficiency debugging electromechanical systems including actuators, PCBs, cameras, wiring harnesses, and communication hardware
- - Software Knowledge: Experience with log parsing and basic scripting for diagnostics (Python or Bash)
- - Systems Knowledge : Strong understanding of mechanical, electrical, and software interactions in robotic systems
- - Communication : Excellent written and verbal communication, particularly in technical documentation and shift handoffs
- - Hands-On Problem Solving Experience: Minimum 2 years work experience with debugging and completing root cause investigations of systems with hardware and software issues
More about this role
As a Forward Deployed Robotics Engineer , you'll serve as the first line of technical defense for our growing fleet of robotic systems deployed across warehouse and external data-collection environments. Our diverse robot fleet—including both static and mobile systems—performs complex manipulation and sensing tasks in real-world settings. When issues arise, you'll be the first responder: analyzing field tickets, reproducing issues, gathering diagnostic data, and driving resolution to ensure maximum fleet uptime.
- Primary Robot Fleet Issue Technical Triage Point : Manage incoming fleet issue ticket queue, prioritize based on fleet-wide implications and operational goals, and triage as hardware, software, or operational issue.
- Fast-Paced Operations : Handle quick turnaround expectations while maintaining diagnostic quality
- On-Site Diagnostics : Perform physical inspections and functional tests at robot stations to verify issue reproduction
- Data Analysis : Analyze telemetry, sensor data, and logs to form and test hypotheses about root causes
- Failure Analysis : Execute technically sound Failure Analysis / Root Cause Analysis procedures
- Cross-Team Collaboration : Partner...
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