PicnicAI builds intelligence to accelerate human health through PicnicHealth and PicnicResearch. Discover our vision for transforming healthcare data. Backed by Y Combinator.
About the role
We run dozens of studies, and every one of them needs patients qualified, supported, and kept moving. As the Patient Engagement Team Lead, you'll own the daily operational work that keeps our patient funnel unstuck: answering patient escalations, working the qualification screen queue, and making sure our outreach contractors have the right work in front of them. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Manage queues: Review screens daily to ensure that the patient experience is a positive one and that studies run on time
- Own patient escalations: Be the first point of escalation for patient questions and issues. Triage, resolve what you can, and route the rest to the right person fast
- Run team tasks: Assign and balance tasks across the contractor team so nothing sits unowned or falls behind
- Report what moved: Send a short weekly readout of what the team cleared, what's stuck, and why
- Flag patterns: Spot repeat issues and bring it to the team, so we fix the cause and not just the case
More about this role
At PicnicHealth, we're building the future of non-interventional clinical research, powered by AI and centered on patients. Our mission is to make it radically easier, faster, and more affordable to perform clinical trials and get better treatments to patients. We're replacing the legacy, services-heavy model with a modern, AI-first approach that unlocks insights from rich, multi-modal data—from clinical notes and imaging to lab results—at scale. By engaging patients directly through our personal health assistant, PicnicAI, which meets them where they’re at and delights them along the way (with an industry leading NPS of 76), patients participate actively in the research they care about.
PicnicHealth is already a trusted partner to 7 of the top 10 pharmaceutical companies. Our work spans 40+ disease areas and has supported over 60 peer-reviewed publications, including an FDA submission that incorporates PicnicHealth data.
Founded in 2014, we’ve raised $100M+ from top investors like Amplify Partners, Felicis Ventures, B Capital Group, and Y Combinator. Our business running non-interventional studies more than doubled last year, and we’re growing even faster in 2026. We’re a team of...
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