Pie Insurance is leveraging technology to transform how small businesses buy and experience commercial insurance, with the goal of making it affordable and as easy as pie. Backed by Headline (formerly e.ventures).
About the role
The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. We may also use AI assistant video tools during interviews to support note-taking and candidate evaluation. All AI-powered outputs are still subject to human oversight and decision-making at multiple stages of the process.
What they're looking for
- Handles email, and platform-based communication with payroll partners and cross-functional stakeholders to provide excellent customer service,
- Maintains SLA’s set by Payroll Partner Ops team in a consistent and efficient manner
- Works as a team member to handle:
- Policy Issuance
- General questions
- Follow-Up Communication
More about this role
Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance.
Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make.
The Payroll Partner Service Advocate is a key role for Pie's Payroll Partner team. This is a mid-level customer service team member who focuses on routine to advanced customer issues and resolves concerns and requests from payroll partners and insureds.
- Handles email, and platform-based communication with payroll partners and cross-functional stakeholders to provide excellent customer service,
- Maintains SLA’s set by Payroll Partner Ops team in a consistent and efficient manner.
- Works as a team member to handle:
- Policy Issuance
- General questions
- Follow-Up Communication
- Respond within 24 hours or less to requests from payroll partners
- Cancellation requests from insureds and partners
- Renewal policy management
- Urgent payroll partner customer and partner escalations.
-...
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