Pie Insurance is leveraging technology to transform how small businesses buy and experience commercial insurance, with the goal of making it affordable and as easy as pie. Backed by Headline (formerly e.ventures).
About the role
In this Individual contributor role, the Senior Operational Excellence Manager drives cross-functional operational improvement initiatives across multiple business domains. They design and implement programs that increase efficiency at scale, bridging operational execution with strategic enterprise thinking, and building stakeholder relationships to influence organizational change.
What they're looking for
- Demonstrated experience applying AI to change how operational work gets done, with specific examples of workflow redesign or automation adoption (not generic chat tool usage alone)
- Ability to reason about AI limits, coach stakeholders on practical use and guardrails, and partner on process-plus-tooling Deliverables, exposure to agentic automation or low-code operational tooling is a plus
More about this role
Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance.
Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make.
In this Individual contributor role, the Senior Operational Excellence Manager drives cross-functional operational improvement initiatives across multiple business domains. They design and implement programs that increase efficiency at scale, bridging operational execution with strategic enterprise thinking, and building stakeholder relationships to influence organizational change. The Senior Operational Excellence Manager will use proven methodologies to identify multi-domain improvement opportunities and deliver measurable business value. As a member of the Operational Excellence team, the Senior Operational Excellence Manager will create sustainable operational advantages through process improvement and systems designed to compound value over time.
Pie organizes improvement work...
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