Pinecone is the trusted AI knowledge company. Its AI knowledge platform—Database, Nexus, and Marketplace—powers accurate, fast, cost-effective AI for 10,000+ customers and 1M developers worldwide. Backed by a16z, ICONIQ and Menlo.
About the role
Serve as a technical point of contact for customers across their journey from evaluation to production, ensuring best practices and accelerating time-to-value. Deeply understand customer architectures, use cases, and requirements to influence our roadmap and devise solutions that unblock and advance their goals.
What they're looking for
- BS in Computer Science or a related technical field or equivalent experience
- Strong technical acumen with the ability to understand and explain APIs, cloud infrastructure, data pipelines, and enterprise software integrations
- Ability to communicate complex technical concepts to both technical and non-technical audiences
- Familiarity with the concepts of embeddings, similarity search, recommendation systems, and RAG
- Thrives in a startup environment: resourceful, adaptable, and proactive in creating solutions
- Proficiency in one or more popular programming languages (Python, JavaScript)
More about this role
Pinecone is the trusted AI knowledge company. Its trusted AI knowledge platform—including its Database, Nexus, and Marketplace products—power accurate, fast, and cost-effective AI applications for more than 10,000 customers and 1M developers worldwide. Pinecone's mission is to make AI knowledgeable. For more information, visit pinecone.io .
This is intended to be an entry level role for new grads/early career professionals.
As an Associate Field Engineer, you'll work amongst our Customer Success and Solutions Engineering teams, building deep technical expertise and tooling to directly impact the core product and customer experience. You'll engage with technical stakeholders across the customer lifecycle, from helping prospects understand how Pinecone fits their architecture to guiding existing customers through implementation, optimization, and expansion. You'll collaborate closely with Sales, Product, and Engineering to scope solutions, troubleshoot complex issues, and surface customer insights that shape our product direction. Technical fluency, strong communication, intellectual curiosity, and an AI-first mindset are essential for this role.
Serve as a technical point of...
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