Backed by Index, Kleiner Perkins and NEA.
About the role
Work with Plaid's most strategic Enterprise customers as their technical expert, helping them use Plaid to meet their business and technical goals Own the post-sales technical strategy and alignment with customers, ensuring our mutual roadmaps are understood and communicated Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 10+ years of experience in client-facing, technology-focused roles that combine business expertise and technical acumen, experience working with enterprise customers strongly preferred
- Proven ability to independently manage complex customer relationships and develop technical strategies that drive adoption, customer success, and measurable business outcomes
- Strong technical foundation across APIs, databases, system infrastructure, and architecture, experience with tools such as Postman, SQL, and monitoring/logging platforms is a plus
- Excellent communication and project management skills, with the ability to translate complex technical concepts for both technical and non-technical audiences and connect solutions to business objectives, KPIs, and revenue outcomes
- Demonstrated ability to build trusted relationships and influence technical decision-makers and stakeholders at all levels, including executives, while collaborating effectively across cross-functional teams
- Proactive, customer-first problem solver with strong troubleshooting skills and the ability to navigate ambiguity, escalations, competing priorities, and unexpected roadblocks under pressure
More about this role
We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam.
The Technical Account Management function at Plaid is a team of individuals passionate about helping customers connect their technical goals and challenges with Plaid solutions. We play a crucial role in a customer's success by providing proactive strategic and technical guidance, which enables growth, expansion, and deeper customer relationships. Our goal is to ensure every customer becomes a...
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